How To Appropriately Share Frustrations

Honesty. The Bible is clear about it. There are plenty of places in scripture where we read about the importance of truth and honesty. So, we should always be honest, right?

Well, yes…but it’s very important who we share our honest feelings with. And who we don’t.

I recently experienced a situation where someone shared their honest feelings of frustration, which is generally good, but they shared them with the wrong individuals. And it caused some harm.

So, this got me thinking. I know it’s important to be honest with our thoughts, feelings, frustrations and emotions, but there are some people we should share with, and others we shouldn’t. Here are my thoughts on who we should and shouldn’t share our frustrations with.

Where it’s OK to share frustrations:

  • God
    Duh! You can and should be able to tell God anything. The Apostle Peter said, “cast your anxiety on Him (God) for he cares for you” (1 Peter 5:7 NIV). Paul encourages us to “pray about everything” (Philippians 4:6 NLT). It’s always safe to share honest emotions with God.
  • Pastor
    It’s typically OK to share frustrations with trustworthy pastors. We often go to pastors for confession and absolution. It’s their roll in ministry to remind you of God’s forgiveness through the atoning sacrifice of Jesus, and His amazing, boundless love for you.
  • Therapist
    I share lots with my therapist. Much like a pastor, it’s my therapist’s job to listen, not judge, and give wise advice. The therapy office is a safe place to share your stuff.
  • Supervisor
    Your boss is the appropriate person with which to share work frustrations. They typically have a broader perspective than you and might know things you don’t. If they’re a good boss, they’ll listen, and give valuable insight to help ease frustrations.
  • Mentor / Accountability Partner
    God placed trusted people in your life for a reason. Proverbs 27:17 says, “As iron sharpens iron, so one person sharpens another” (NIV). Build those trusting accountability relationships. It’s wise, healthy for your soul and cheaper than therapy.

Where it’s not OK to share frustrations:

  • Work Subordinate
    Anyone below you on your company’s Org Chart should be kept from hearing your frustrations. A good supervisor handles workplace issues and stabilizes the work environment. But if the boss shares their frustrations with their employees, it only increases frustration, destabilizes the environment and rattles the workplace culture.
  • Spouse
    I know what you’re saying. “But my spouse is supposed to be my closest confidant. I should be able to tell them anything!” Yes, this is true. But I caution you to be very careful of how much detail you share with your spouse. Sharing feelings is valid. Sharing names and specifics borders on harmful gossip.
  • Volunteer
    As someone with over 35 years of ministry experience, and one who has made several mistakes along the way, never share your frustrations with volunteers. They look to you to boost their spirits. Sharing your frustrations only spreads discouragement.
  • Social Media
    Again, duh! Just don’t do it. I know it’s commonplace to be negative on social media, but it does no good. Resist the temptation to vent and to react with negative emotion. Getting into ideological debates over social media never changed anyone’s mind. It only leads to further negativity and frustration.

So, there you have it. Yes, sharing your frustrations and honest feelings with the right people is healthy for the soul. But sharing with the wrong people is destructive. So be wise. And if you lack wisdom, ask God. He will give it (James 1:5 NIV).

Three Obstacles That Hinder Church Revitalization

As president of the Society for Church Consulting, I drive our vision to advance and revitalize churches by training leaders and certifying consultants.

Some church leaders don’t pursue certification but simply want to help their churches get better. Other pastors seek help in revitalizing their churches. Regardless of the current health of your church, it’s good to examine church revitalization. Here are three obstacles that hinder health and are important to remember when pursuing church revitalization. Continue reading

22 Tweetable Quotes from the 2022 Global Leadership Summit

I’ve been a big fan of the Global Leadership Summit for years. It’s always good to gain new insights, refocus your vision, and recharge your passion. Over the years I’ve heard from the world’s best and most influential politicians, business executives, pro athletes and coaches, film directors, scientists, economists, motivators, and faith leaders. Every time I leave feeling extra motivated and believe I’ve gained wisdom and insights to become a better leader and person.

This year was no exception.

I also find myself tweeting way more than usual at the GLS! There’s so much good stuff. And while this is certainly not meant to be a full representation of all that was said, here are 22 tweetable quotes from the 2022 Global Leadership Summit.

Continue reading

Why A Church Consultant Is Like An NTSB Crash Scene Investigator

One of my favorite TV programs is Air Disasters on the Smithsonian Channel. I’m not sure why. Maybe it’s simply morbid curiosity. (I’m not sure what that says about me.) But every week catastrophic incidents in aviation history are meticulously re-enacted, providing insight into what went wrong and if the crashes and near-disasters could have been prevented.

Accounts from survivors combine with computer images to weave these gripping tales, and expert testimony reveals the reasons behind these events, some of which have resulted in significant changes to aviation safety and regulations.

Each episode features one, lead investigator on the scene from the National Transportation Safety Board (NTSB) who’s in charge. That person’s job it is to figure out what went wrong and recommend safeguards so it won’t happen again. It’s a very important role.

As the president of the Society for Church Consulting, I help advance and revitalize churches by training leaders and certifying consultants. A trained and certified church consultant is a lot like the lead investigator at the scene of an air disaster. Here are some reasons why.

Data Driven
Just as the lead investigator gathers and analyzes information from the flight data recorder, listens to cockpit voice recordings, and uses computer generated reenactments to get a fact-based, cognitive picture of exactly what happened, a church consultant uses hard data from congregational surveys to help discover possible reasons for the present, difficult situation the church is experiencing. Continue reading

Blurred Lines And How To Avoid Them

Clarity in the church

I obsess over clarity. Why? Because I’ve been in several situations, mostly in churches where a lack of a clear purpose, clear directions and clearly stated goals led to confusion, frustration and wasted time.

I heard someone once say, “what’s pretty clear in the pulpit is muddy in the pews.” That’s probably true. I often wonder how much more effective the church would be if we were clearer about what’s really important.

The need for clarity, however, goes beyond what we preach and communicate on Sundays. It also applies to how leaders run the organizational side of the church.

Lines create boundaries and boundaries create clarity. But sometimes, when lines get blurred, the boundary becomes unclear which leads to confusion. Sometimes, church Human Resources leaders set up position descriptions for their staff that lead to blurred lines. Let me explain.

Blurred lines

Working in a church is weird. If you haven’t worked in a one, just ask someone who has. Here’s why. Because most of the time, your pastor is your boss. That’s weird. It’s a blurred line. Is the Pastor your pastor, or are they your boss?

Similarly, you may have heard it said, “never work with a family member.” Why do people say that? Same reason. It’s a blurred line. Is that person your coworker or is he your brother-in-law?

You can see where it can get interesting…or weird. In the coworker / family member scenario, work issues bleed into family issues. In the coworker / pastor example above, employment issues become spiritual matters. Continue reading

Contextualizing Our Language And Why It Matters

When I was in Bible School, I took an Intro. to Missions class. Granted, this was in 1983 and times have changed. But I believe many, if not most, of the principles I learned still apply. In the class, we talked about contextualizing the gospel (putting the good news of Jesus into the context of the people) and the cultural and geographic barriers that hindered this process. We discussed how ministry can be done in one’s own culture, a different culture, or a radically different culture. We hoped to find ways to make the gospel crystal clear, despite these various cultural differences.

Today, the same principles apply. While your church may not be in a different culture than those who attend, the language we sometimes use can cause newcomers to feel like they are radically different from you. This heightens their discomfort and increases the chances that they will leave your church confused, if not frustrated.

It bothers me when people use language I don’t understand. It makes me uncomfortable. Frankly, I find those people a bit obsequious and rather obtuse.

The Apostle Paul wrote about this when he addressed his readers after the Council in Jerusalem in 49 A.D. See Acts chapter 15. The question was, do people first have to become Jewish to become Christian. After much debate, James (the leader of the church in Jerusalem) spoke up and concluded that we “should not make it difficult for the Gentiles who are turning to God.”

Sometimes our churches make it “difficult” for people to experience God because we make it confusing. Especially in the language we use. We often use so many theological and churchy words and phrases it makes those who did not grow up in the church feel like, well, foreigners. Continue reading

The Secret Ingredient To Your Success…That You Have No Control Over

Many people hold many jobs over a lifetime. Gone are the days when one graduated from college and moved into a lifelong career with a great company. According to a January 2018 report from the Bureau of Labor Statistics, the average person changes jobs an average of 12 times during his or her career.

The same can be said of ministry positions in the church. It’s rare to see a Pastor’s whole ministry career lived out at one church. In fact, it’s quite common for church employees to move on from a church more than once. Whether a person moves on of their own volition or if they’re forced out, ministry job movement is a reality in our world.

Sometimes people move on based on poor performance. But more often it’s a chemistry thing. Getting along well with others is crucial in every work environment, including the church. So, the secret to maintaining a longer lasting career at a church or business is, you guessed it, chemistry.

Since on-the-job chemistry is so important, let’s dive a little deeper into this crucial, sometimes illusive relational component.

What is it?: A click

Chemistry is defined as the branch of science that deals with the identification of material substances and the investigation of their properties and the ways in which they interact, combine, and change.

Relational chemistry can be defined as the emotion that people get when they share a special connection. You’ve felt it. For whatever reason, you simply like a person. You click. Maybe it’s a coworker or a friend. Or maybe it’s a romantic interest. Oftentimes you can’t put your finger on why, it’s just there. Your relationship just works.

How to develop it: You can’t

Here’s the interesting part. You have very little (if any) control over relational chemistry. You can’t really develop it as you would develop a skill. Sure, you can try to be nice around people, but if there’s no click, it’s just not there. The relationship may remain cordial but will most likely never be close. It’s just the way it is.

I’ve had great relational chemistry with a wide variety of people. Folks who are very much like me, and folks who are quite different from me. And I’m not sure why that is. Chemistry seems to be very unpredictable. Continue reading

Ten Steps To Continuous Improvement

Have you ever walked into a local business and seen something that lacks professionalism? Then did you ask yourself, I wonder why they don’t improve that? Ever shown up at work, noticed an established process and thought, why do we do it this way?

If so, you may have a maximizer strength like me. I’m always seeing things that could be better. Some call it the spiritual gift of criticism so I always try to put a positive spin on it.

My church has a staff value of “Make It Better.” They are continually in the process of dreaming, creating, implementing, observing, and making improvements.

If you’re always evaluating present realities, envisioning improvements and coming up with ideas on how to make it better, consider incorporating these ten steps of the continuous improvement cycle.

Idea
Everything ever invented, designed or created began with an idea. Ideas usually originate from a problem. Someone notices a problem and they say, wouldn’t it be great if… An idea is the first step in the continuous improvement cycle.

Plan
Someone said an idea without a plan is just a daydream. Ideas need plans before they can progress and become something more. Plans are extremely important. They can take time. But a well thought out plan is crucial for continuous improvement.

Prepare
Once the plan has been completed, you may be tempted to move right into implementation. But before that, you need to prepare. Preparation is a key step in the process. Prepare yourself. Prepare your audience. Prepare those this plan will affect. Preparation will help the execution go smoothly. Continue reading

Five Things To Do In A Season Of Stuck

Many ministry leaders find themselves feeling stuck. This post is not about getting unstuck. Our friends at the Unstuck Group can help with that. It’s not about overcoming your issues and getting going again.

This is a post about what to do when you don’t know what to do. You’ve tried everything and nothing seems to be working. And you feel you’re not going anywhere. It’s about what to do while you’re in the season of stuck.

I’ve been there. In ministry. In life. In relationships. Being stuck is not uncommon. But it doesn’t mean you can’t do anything positive. Here are five helpful things you can do during a season of stuck.

Rest
Many pastors and church leaders are Type-A personalities, always needing to do something. We must realize that rest is not doing nothing. It’s an intentional action that’s crucial for refueling.

In his book Leading on Empty, Pastor Wayne Cordeiro warns that when a body is depleted of serotonin “your system has to recharge, but it takes a trickle charge, one that restores you with a sustained low-amperage…The only way to finish strong will be to first replenish your system. If you don’t prepare for a crash.” Continue reading

Four Things That Dilute Your Mission

As pastors and Christian leaders, we strive to lead ministries that are pleasing to God and accomplish the mission for which they are intended. We work hard at it. But sometimes, in our effort to make it “just right”, we can overdo it. We can include non-crucial details, add cumbersome verbiage and reemphasize already-made points. While we think we are making it better, we’re actually muddying the water. We’re diluting our mission.

Pastor and author Andy Stanley speaks of narrowing the ministry focus. He says, “There is a natural tendency to drift toward complexity…Resist complexity and pursue simplicity.”     

That’s why it’s important to streamline and simplify. If we’re always adding elements to existing programs, and not eliminating ineffective ones, our attenders will experience ministry overload that will paralyze their thought making process. Too many announcements, too many service elements, too much of anything can become white noise to our audience.

White noise is defined as the sound of every frequency that can be heard by the human ear. And since you hear all of them at once, you really can’t hear any.

This applies to the things we communicate and the programs we offer. Let’s look at four things we often think are helping accomplish our mission, but are not. Continue reading