A co-worker once told me that very complex issues are best addressed by asking and answering very basic questions. There’s a lot of truth and wisdom in his statement. In fact, you might say the more complex the issue, the simpler the question needs to be. Simple questions get to the root of the issue, and I’ve learned to ask 3 simple questions when addressing complex issues that I’d like to share with you.
What business are we in?
The story is often told of an early 20th century drill bit company that was struggling to keep up with the changing drill bit industry, competition, and new technology. One day, the CEO asked employees, “What business are we in?” They all replied they were in the business of making drill bits. All but one. One young employee stood up and said, “No, we’re actually in the business of making holes.” This breakthrough thinking eventually led to the development of laser technology. Continue reading
I once heard someone say, “There are three kinds of people in the world. Those who know how to count…and those who don’t.” In fact, many divide people into three different categories. You know: Those who make things happen. Those who watch things happen. And those who say, “What happened?”
Categorizing people, while typically based on generalizations, and having the potential to lean towards stereotyping, often makes sense. It helps us simplify things. So it is with employees at your church. Here are three kinds of critical church staff people, and thoughts on how best to utilize each type.
Experts get things done. They are those extremely competent staff people who are highly trained and very skilled at what they do. If you want something done, give it to them. They tend to be a bit more task oriented than people focused, but they get the job done efficiently and professionally. They produce exceptional results. Continue reading